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Grade II listed building condensing boiler using chimney

Today we are in a house in a beautiful part of the Garden of England, in other words, Kent. The house is in a small village reminiscent of the one filmed many years ago for a Hovis advert, with cobbled streets and high pavements. Our customer had bought a house with an old Potterton Osprey light commercial in the cellar, and British Gas had said that many parts were no longer available. Other contractors had suggested the only options involved siting a new boiler on an external wall; this would have resulted in lots of unwanted visible pipework but also […]


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Improving water supply and Acorn heating pipework issues

Our customer lives in a remote rural location near Warlingham, in Surrey, UK. They asked us to provide a proposal to update their old Grant boiler. Interestingly, it had rotted through a few years previously, and their heating technician had located a comparatively healthy heat secondhand heat exchanger in Cornwall, which he had successfully fitted. The ladder type steel radiators suffered from perpetual air and some had stopped working, others had lost the upper sections and were partially cold, something which venting could not cure. I was intrigued because although the system was fitted with a header tank, there was […]


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Smart Meters

As part of a (mercifully) occasional series on this blog, where I comment about things that might not be all they seem in our industry, I thought I should say a few words about ‘Smart meters’. You will probably have heard, or seen, advertisements encouraging homeowners to have them installed. Smart meters are being promoted as helping you, the customer, understand where your energy consumption originates from, and manage it better to reduce costs.  They are also being sold as being a key part in the process of you being facilitated to change suppliers easily, to obtain the best prices […]


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Ideal Istor finally gets the heave ho

Our customers in today’s case study bought a ‘new build’ around 8 years ago, in the Redhill area of Surrey.   Inside, these properties are very spacious, and the rear elevations have got multiple Velux windows, L shaped lounges, very light and open.  Unfortunately, the developers chose to ruin their good work by fitting an Ideal iStor boiler. Our customer had fortunately taken out a British Gas Homecare contract on theirs, but after years of visits including a protracted one from the manufacturer themselves, and having replaced every part, some more than once, plus a powerflush etc, they decided it was […]


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New Lennox warm air heater in Bromley

Warm air, or Hot Air heating, is where heated air is recirculated from the house, through a heating bank, and then back into the house again.  It uses a network of ducts, usually in a ‘tree and branch’ formation in a domestic property. The heat bank could be heated directly by Gas, LPG, Electricity or Oil (indeed, there are a few other options as well). Installed correctly, using the latest equipment, warm air has the ability to be arguably the most efficient way to heat a space.  This is because there is only one transfer of energy, from the original […]


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Worcester-Bosch 1 Keston 0

For this case study, we find ourselves in Oxted, Surrey.  We like Oxted, because it is a lovely, virtually unspoilt town (if you exclude Morrisons) full of coffee shops and yummy mummies.  I suppose it is similar to Sevenoaks with all the good bits squeezed into a smaller area.  It is also very close to Hot Water & Central Heating Ltd HQ, so we get a lot of projects there. A larger house, this had a Keston C55 boiler and a significant number of radiators.  The Keston boiler had been unreliable (no surprises there) so we suggested a Worcester-Bosch alternative. […]


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Anne of Cleves’ house gets an upgrade

Readers of this blog will know that we regularly get commissions from owners of listed properties for their heating upgrades. Today, we are in a Grade 1 listed country house in Ditchling, Sussex, UK, dating back to the 16th century, or possibly earlier. Henry VIII was believed to have bought this house for Anne of Cleves;  later residents included William Pitt*. *William Pitt will also appear as a case study for our professional services shortly! In more recent times the house was owned by a radio and TV personality;  our customer has recently moved in and we were engaged to provide […]


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Commercial boiler Design and Installation at premier Surrey Golf Club

Tandridge Golf Club was designed by the renowned Harry Colt in 1924, and today is judged as one of the top 100 golf courses in the UK. Situated in a rural location near Oxted, in Surrey (UK), it has a thriving membership and is a beautiful course; the main club buildings date from 1928 and have been carefully retained to the present day (unfortunately the first clubhouse burnt down in 1927, exacerbated by the thatched roof). It is popular every day, with golfers seemingly happy to battle in all weathers at all times of the year, perhaps encouraged by the excellent dining […]


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Anthracite boiler replaced Worcester Oil Boiler and Evohome

For today’s update we are in a remote part of Kent, not far from the famous Biggin Hill aerodrome. Our customer has lived for many years in this rural idyll, in a semi detached cottage. Up until now, he has used a Trianco boiler running on solid fuel, in this case anthracite.  The solid fuel boiler, located in the kitchen, is a relatively modern unit that greenies would now describe excitedly as a Biomass boiler.  It is relatively modern in so far as it has a fan assisted combustion system and the collection of ash is partially automated. Our customer […]


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Welcome to the Hot Water & Central Heating Ltd gallery

A selection of solutions to heating and water issues which might be relevant to your home


Customer Testimonials

Excellent Work

Excellent work , the workers were very efficient, considerate and tidy. They worked with the least disruption possible for an elderly lady. Any unexpected problem was dealt with safely and professionally. The finished heating is to a high standard. K.T. Kent

Jennie 05/05/2017

Very good job

The job was very professionally undertaken on time and budget with no adverse issues raised. Customer satisfaction appeared to be a high priority.

Martin, Kent 25/04/2017

Excellent

Truly excellent, as much technically as aesthetic: clean, prompt, going well beyond expectations.

Nicholas, Kent 14/04/2017

Commercial plumbing

A small to medium sized company capable of installing & maintaining a highly technical modernisation of our heating & h/w systems. The planning, execution & result was truly ‘excellent’.

A J, Surrey 04/04/2017

Very knowledgeable

We needed a replacement boiler & Simon talked us through the options, which manufacturer & what size to go for & saw through the installation, not leaving until he was satisfied that all was in order. All in all very, competent and professional.

Stephen, Kent 16/02/2017

Highly recommended

Not the cheapest but very knowledgeable which gave me confidence that the job would be well done and correctly done. I was not disappointed.

Geoffrey, Kent 06/02/2017

Good standard of work with an ongoing commitment to customer satisfaction

This firm installed a 12 zone Honeywell Evohome central heating and hot water control system for us in October 2014. The quotation was clear and detailed, and the price reasonable. The installation work was personally overseen by the boss, Simon, who also set the rather complex (but powerful) wireless control system to work and gave clear advice on how to get the best from it. He had in-depth knowledge and experience of the control system that is probably second to none. The firm also installed and connected to our boiler a plinth fan heater nicely hidden under a kitchen cupboard Read more…

Mike 28/11/2016

Employed this trader many times

Started and finished on time. Workmanship as good as ever. prices reasonable.

Peter, Surrey 24/05/2016

Smart solution, neatly implemented

Great technical solution to the tricky replacement of a 1980’s warm air unit. Starting with a clear and comprehensive quotation. Careful and tidy installation with minimal disruption. Excellent communication throughout the work.

Martin, Surrey 21/03/2016

Clean + tidy

HWCH installed our boiler a few years ago and have looked after it ever since so I was happy to leave them in the house unaccompanied. We came home to find the installation complete and no mess or trace they had been.

Bryan, London 15/12/2015

Prompt and efficient. Very professional.

My son recommended this firm as I was very apprehensive about having a new boiler. Mr Davies was very clean and helpful and explained everything. The two men who did must of the work were efficient, polite , clean and considerate to me . As far as I can tell I have an efficient job carried out in one long day which helped me.

Jean, Surrey 19/11/2015

Very good job – as always

We have used the company for many years for 2 rental properties & our family home. We cannot fault them.

Stephen, Kent 19/06/2015

Knowledgeable, friendly and efficient

HW and CH knowledgeable, friendly and efficient company we would certainly recommend them.

John, Kent 01/06/2015

Reliable & professional company

Hot Water & Central Heating responded very promptly & installed a new boiler in a quite awkward location. Very helpful

Jerry, London 27/05/2015

Professional & efficient

I have known HW & CH for several years. They installed two large boilers in a church and hall and maintain them annually. I gave recently used them at my home where they did a very clean, neat and efficient job. Supplied excellent product and were very professional.

David, Kent 16/01/2015

Diligent & Efficient

Simon of HWCH takes his job very seriously but is a pleasure to deal with. He assessed our (complicated) situation carefully, recommended the right solution and carried it out promptly and efficiently.

Jay, London 15/01/2015

Expert & professional installation

An intimate knowledge of a rather complex Honeywell Evohome heating control product, combined with an excellent installation crew on the day resulted in a very satisfactory installation. Some tricky rerouting of underfloor pipework was accomplished without fuss, mess or extra charge, highly recommended.

Richard, East Sussex 04/07/2014

Very impressed

Very impressed with work rate and efficiency. Would have no hesitation in recommending them.

Neville, West Sussex 16/03/2014