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Remove Ideal iStor boiler and fit super new Viessmann and Fabdec system

We’ve published a similar story here before, which is one of the reasons why our customer in this case study called us. He recently bought a relatively new property (2011) with an Ideal iStor on the second floor, it wasn’t working properly, and he had been advised that it had been a money pit since virtually day one. The other reason he got in contact with Hot Water & Central Heating Ltd was that he had used us for boiler installation before, in this case around 11 years ago (not in this house!).  A refreshing number of our early customers […]


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Fabdec unvented cylinder, cows, – and mother in laws – in Minehead

In our industry, there are few genuine innovations.  When you look behind the hype, very little is new. The unvented mains pressure hot water cylinder existed for years on the continent, but in the UK it has only been permitted for domestic applications since 1986!  This is because storing significant quantities of pressurised hot water brings certain risks, the one people get excited about being explosion. Unvented cylinders deliver mains direct hot and cold services to all outlets in the house, dispensing with the need for a water tank in the loft.  They are typically the next stage up in […]


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Ideal Istor finally gets the heave ho

Our customers in today’s case study bought a ‘new build’ around 8 years ago, in the Redhill area of Surrey.   Inside, these properties are very spacious, and the rear elevations have got multiple Velux windows, L shaped lounges, very light and open.  Unfortunately, the developers chose to ruin their good work by fitting an Ideal iStor boiler. Our customer had fortunately taken out a British Gas Homecare contract on theirs, but after years of visits including a protracted one from the manufacturer themselves, and having replaced every part, some more than once, plus a powerflush etc, they decided it was […]


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A new Worcester Danesmoor, MultiCalor Warm Air, Radiators, Water pressure boosting…..

Today we are in a rural property in the Edenbridge/Tonbridge area of Kent. Our customer has recently moved back to the UK from working abroad.  He has bought a detached house in the middle of the Kent countryside. The subject of an extensive makeover in the last 20 years, this property had a Lennox oil fired warm air unit in the cellar, a Worcester standard efficiency boiler in the external cupboard, and a conventional hot water system. The warm air system was around 20 years old, and covered the two reception rooms , kitchen and hall areas. It was very […]


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Norwegian Chalet, imported by the Marquess of Tankerville

We work on some interesting houses in our job, and this was one of them.  Hidden away in a rural location near Tunbridge Wells, in around 1906 this house was erected in the grounds of Greystoke House, home of the Earl of Tankerville. The house had first caught the attention of the Marquess of Tankerville whilst on holiday in Norway, so, naturally, it was disassembled and brought over to Great Britain.  She planned to use it to board visiting guests at Greystoke. The Marquess died in 1922, having handed over the property to the China Inland Missionary Commission in 1918.  It […]


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Golf Club gets new boiler plant for showers

We are in Oxted, Surrey, UK at the picturesque Tandridge Golf Club. Having put in a new Worcester Bosch boiler system and Evohome at the home of one of the management team, they were sufficiently impressed to ask were we could have a look at a much larger commercial installation in the male and female showering block. We found that other contractors had previously been approached but some felt it was too big for them, others did not really grasp what the management team were looking for. The problem was that on match days, large numbers of golfers would descend […]


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William Pitt the Younger’s house

The focus of our case study is a listed building in Westerham, Kent, which was once the residence of William Pitt the younger. Westerham is a small town steeped in history, and features Chartwell, home of Winston Churchill, Downe House, home to Charles Darwin, and Squerryes Court.  Chevening, the deputy prime minister’s estate, is just down the road. Featuring timbers that are believed to date back to the 13th century, in more recent times William Pitts’ former house has been an upmarket restaurant, and an Indian fine dining eaterie. The present owners purchased the property in a state of dilapidation, […]


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Anne of Cleves’ house gets an upgrade

Readers of this blog will know that we regularly get commissions from owners of listed properties for their heating upgrades. Today, we are in a Grade 1 listed country house in Ditchling, Sussex, UK, dating back to the 16th century, or possibly earlier. Henry VIII was believed to have bought this house for Anne of Cleves;  later residents included William Pitt*. *William Pitt will also appear as a case study for our professional services shortly! In more recent times the house was owned by a radio and TV personality;  our customer has recently moved in and we were engaged to provide […]


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Commercial boiler Design and Installation at premier Surrey Golf Club

Tandridge Golf Club was designed by the renowned Harry Colt in 1924, and today is judged as one of the top 100 golf courses in the UK. Situated in a rural location near Oxted, in Surrey (UK), it has a thriving membership and is a beautiful course; the main club buildings date from 1928 and have been carefully retained to the present day (unfortunately the first clubhouse burnt down in 1927, exacerbated by the thatched roof). It is popular every day, with golfers seemingly happy to battle in all weathers at all times of the year, perhaps encouraged by the excellent dining […]


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Complex house heating system of the future (in 1998) gets updated

For this case study, we are in Ealing, West London. Our customer rang us to say he had inadvertently bought a large house with a woefully complex heating system around 8 years ago.  The first time he viewed the house, it was perfect – but they never went into the garage.  On the second visit, he popped his head into the garage area, and found it completely full of commercial plant, and a ambient temperature of over 30C. Since then, many a central heating specialist has escaped having seen the garage;  apparently they are brimming with confidence until the door […]


Customer Testimonials

Excellent Work

Excellent work , the workers were very efficient, considerate and tidy. They worked with the least disruption possible for an elderly lady. Any unexpected problem was dealt with safely and professionally. The finished heating is to a high standard. K.T. Kent

Jennie 05/05/2017