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Ideal Istor finally gets the heave ho

Our customers in today’s case study bought a ‘new build’ around 8 years ago, in the Redhill area of Surrey.   Inside, these properties are very spacious, and the rear elevations have got multiple Velux windows, L shaped lounges, very light and open.  Unfortunately, the developers chose to ruin their good work by fitting an Ideal iStor boiler. Our customer had fortunately taken out a British Gas Homecare contract on theirs, but after years of visits including a protracted one from the manufacturer themselves, and having replaced every part, some more than once, plus a powerflush etc, they decided it was […]


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Worcester-Bosch 1 Keston 0

For this case study, we find ourselves in Oxted, Surrey.  We like Oxted, because it is a lovely, virtually unspoilt town (if you exclude Morrisons) full of coffee shops and yummy mummies.  I suppose it is similar to Sevenoaks with all the good bits squeezed into a smaller area.  It is also very close to Hot Water & Central Heating Ltd HQ, so we get a lot of projects there. A larger house, this had a Keston C55 boiler and a significant number of radiators.  The Keston boiler had been unreliable (no surprises there) so we suggested a Worcester-Bosch alternative. […]


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A new Worcester Danesmoor, MultiCalor Warm Air, Radiators, Water pressure boosting…..

Today we are in a rural property in the Edenbridge/Tonbridge area of Kent. Our customer has recently moved back to the UK from working abroad.  He has bought a detached house in the middle of the Kent countryside. The subject of an extensive makeover in the last 20 years, this property had a Lennox oil fired warm air unit in the cellar, a Worcester standard efficiency boiler in the external cupboard, and a conventional hot water system. The warm air system was around 20 years old, and covered the two reception rooms , kitchen and hall areas. It was very […]


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Norwegian Chalet, imported by the Marquess of Tankerville

We work on some interesting houses in our job, and this was one of them.  Hidden away in a rural location near Tunbridge Wells, in around 1906 this house was erected in the grounds of Greystoke House, home of the Earl of Tankerville. The house had first caught the attention of the Marquess of Tankerville whilst on holiday in Norway, so, naturally, it was disassembled and brought over to Great Britain.  She planned to use it to board visiting guests at Greystoke. The Marquess died in 1922, having handed over the property to the China Inland Missionary Commission in 1918.  It […]


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William Pitt the Younger’s house

The focus of our case study is a listed building in Westerham, Kent, which was once the residence of William Pitt the younger. Westerham is a small town steeped in history, and features Chartwell, home of Winston Churchill, Downe House, home to Charles Darwin, and Squerryes Court.  Chevening, the deputy prime minister’s estate, is just down the road. Featuring timbers that are believed to date back to the 13th century, in more recent times William Pitts’ former house has been an upmarket restaurant, and an Indian fine dining eaterie. The present owners purchased the property in a state of dilapidation, […]


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Anne of Cleves’ house gets an upgrade

Readers of this blog will know that we regularly get commissions from owners of listed properties for their heating upgrades. Today, we are in a Grade 1 listed country house in Ditchling, Sussex, UK, dating back to the 16th century, or possibly earlier. Henry VIII was believed to have bought this house for Anne of Cleves;  later residents included William Pitt*. *William Pitt will also appear as a case study for our professional services shortly! In more recent times the house was owned by a radio and TV personality;  our customer has recently moved in and we were engaged to provide […]


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Back boiler removed and replaced with new 2015 Worcester 18i ERp

This week we’re in Tonbridge, Kent. Our customer has a semi detached house, recently bought, and he has inherited a hideous back boiler and gas fire front. The troops arrive. We looked at fitting various options such as a combination boiler, but in the end he decided to upgrade the hot cylinder, fit some heating in the kitchen (where there was none before) and a modern system boiler in the airing cupboard. This job was our first installation of the latest Worcester i Series, launched in July 2015.  This boiler features all sorts of improvements over the previous model, and […]


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LPG boiler and an Evohome internet control system

We’re in a very rural part of Horsham, in Sussex, for this case study. We’re pleased to say that this is the third new boiler installation job we’ve carried out for this family in two years.  Although only around 2% of our installation work features here in our case studies (because one of our boiler renewals looks much like the next, and it takes so long writing it all up), both jobs can be seen on our blog because they were unusual in different respects. We’re replacing an LPG fired (Liquid Petroleum Gas; in this case, Propane) combi boiler in […]


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Truck mounted hoover and a Worcester WAVE

We are in Addlestone, Surrey today.  We are replacing a boiler badged and installed by British Gas a few years ago (but we know it is a Gloworm with a bigger margin), with the latest Worcester-Bosch combinaton boiler. The new owners of the property quite fancied getting all their radiators working, as the ones in the recent kitchen extension only worked intermittently, and even then, were lukewarm. They also desired mains pressure hot and cold water, so the no doubt expensive Gloworm (or BG 330 as it is otherwise known) heat only boiler had to go.  As things turned out, […]


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Complex house heating system of the future (in 1998) gets updated

For this case study, we are in Ealing, West London. Our customer rang us to say he had inadvertently bought a large house with a woefully complex heating system around 8 years ago.  The first time he viewed the house, it was perfect – but they never went into the garage.  On the second visit, he popped his head into the garage area, and found it completely full of commercial plant, and a ambient temperature of over 30C. Since then, many a central heating specialist has escaped having seen the garage;  apparently they are brimming with confidence until the door […]


Customer Testimonials

Excellent Work

Excellent work , the workers were very efficient, considerate and tidy. They worked with the least disruption possible for an elderly lady. Any unexpected problem was dealt with safely and professionally. The finished heating is to a high standard. K.T. Kent

Jennie 05/05/2017