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Keston boiler in cellar removed, heat store in basement, accumulator, Evohome….

This is a house in a fashionable area of SE London.  Like may Victorian houses, it’s a lot bigger on the inside than first appears from the outside. A big driveway in London is always a bonus. We were asked to provide a quotation to replace a typically troublesome Keston C55 boiler (55Kw) in the basement.  Our customer had experienced numerous breakdowns ever since it was installed in 2004, in fact, I recall them saying that it had never survived a winter without a repair visit. If you have a large Keston, you probably know the story only too well. […]


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Oil boiler replacement in Surrey, new flue liner

We often come across an older boiler within a house where the flue runs through an existing chimney.  Many customers have been told that a modern condensing boiler can’t be fitted in such a location – but that is usually not the case. Somewhere near Gatwick (customer confidentiality means we don’t ever say where a domestic residence is located). What their installer means by saying it can’t be done is that they either;  have no experience, don’t know how it could be done, or simply can’t be bothered. Using an existing chimney does, in almost all cases, require the inside […]


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LPG boiler and an Evohome internet control system

We’re in a very rural part of Horsham, in Sussex, for this case study. We’re pleased to say that this is the third new boiler installation job we’ve carried out for this family in two years.  Although only around 2% of our installation work features here in our case studies (because one of our boiler renewals looks much like the next, and it takes so long writing it all up), both jobs can be seen on our blog because they were unusual in different respects. We’re replacing an LPG fired (Liquid Petroleum Gas; in this case, Propane) combi boiler in […]


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Only one a year?

Recently, Gas Safe Register published some data saying that the average Gas Safe technician may see one dangerous gas appliance a year. In my experience, it is more like one a month.  Here are a few examples of things I’ve seen in the last 12 weeks; Example 1: We were asked to install an Evohome multi zone system to a house in Tonbridge, Kent.  While we were there, our customer asked us to service their boiler, which was a 6yr old Vaillant ecoTEC+ 831. The boiler was in a little boy’s bedroom, and our customer was mindful that the boiler […]


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Truck mounted hoover and a Worcester WAVE

We are in Addlestone, Surrey today.  We are replacing a boiler badged and installed by British Gas a few years ago (but we know it is a Gloworm with a bigger margin), with the latest Worcester-Bosch combinaton boiler. The new owners of the property quite fancied getting all their radiators working, as the ones in the recent kitchen extension only worked intermittently, and even then, were lukewarm. They also desired mains pressure hot and cold water, so the no doubt expensive Gloworm (or BG 330 as it is otherwise known) heat only boiler had to go.  As things turned out, […]


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Rinnai water heater

There are times when it would be nice to relocate everything outside, giving more room internally. Our customer, near Ashford, Kent UK, had already engaged us to fit a warm air unit in an outside cupboard in 2013, using a high efficiency Lennox G61MPVT condensing unit. This has performed admirably, so when a water heating upgrade was required, he turned to us.   As things stood, the hot water was heated by electrical immersions and stored in a cylinder on the ground floor, fed by a water tank in the loft. Our customer wanted mains pressure hot water on demand, […]


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Complex house heating system of the future (in 1998) gets updated

For this case study, we are in Ealing, West London. Our customer rang us to say he had inadvertently bought a large house with a woefully complex heating system around 8 years ago.  The first time he viewed the house, it was perfect – but they never went into the garage.  On the second visit, he popped his head into the garage area, and found it completely full of commercial plant, and a ambient temperature of over 30C. Since then, many a central heating specialist has escaped having seen the garage;  apparently they are brimming with confidence until the door […]


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Listed building with warm air heating, new iron rads and Evohome zoning

Our customer in South London owned a Grade II listed building.  It had been extended over the years but still retained many original features. Interestingly from a heating perspective, it had warm air on the ground floor, and no heating on the 1st and 2nd floors, just a couple of towel rails.  The warm air was provided by a downflow Lennox open flue unit, and the hot water and towel rails by an Ideal Classic wall hung boiler.   A domestic gas meter fed the building, so to limit costs and upheaval it was important that we ended up with […]


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Norwood Surgery

Today we are in the Auckland Surgery, Norwood, London.  It is a busy doctors practice serving the local community and is always buzzing with patients. Our GP customers had a maintenance contract with one of the major gas companies (with a ‘British’ in their name) and over the years they had become a bit disillusioned with the conflicting advice and multiple warning notices their engineering staff had given.  Most involved ventilation, and a considerable amount of time and effort had been expended by our client in meeting the ever more dramatic requests. As a result, the Potterton Kingfisher II boiler […]


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New Worcester WAVE

Worcester Bosch launched a new boiler controller in late September 2014, and the first production versions became available late last week (October 24th). Naturally, we wanted to be one of the first installers to get our hands on one, as did two of our customers.  So we managed to fit two, one in Caterham Surrey, and the other in nearby Reigate.   The Caterham job was for a forward thinking customer, who ordered his boiler system a few months ago and hearing about the impending new release, said ‘I’ll have that’.  We took out an old floorstanding Potterton Kingfisher II, […]


Customer Testimonials

Excellent Work

Excellent work , the workers were very efficient, considerate and tidy. They worked with the least disruption possible for an elderly lady. Any unexpected problem was dealt with safely and professionally. The finished heating is to a high standard. K.T. Kent

Jennie 05/05/2017

Very good job

The job was very professionally undertaken on time and budget with no adverse issues raised. Customer satisfaction appeared to be a high priority.

Martin, Kent 25/04/2017

Excellent

Truly excellent, as much technically as aesthetic: clean, prompt, going well beyond expectations.

Nicholas, Kent 14/04/2017

Commercial plumbing

A small to medium sized company capable of installing & maintaining a highly technical modernisation of our heating & h/w systems. The planning, execution & result was truly ‘excellent’.

A J, Surrey 04/04/2017

Very knowledgeable

We needed a replacement boiler & Simon talked us through the options, which manufacturer & what size to go for & saw through the installation, not leaving until he was satisfied that all was in order. All in all very, competent and professional.

Stephen, Kent 16/02/2017

Highly recommended

Not the cheapest but very knowledgeable which gave me confidence that the job would be well done and correctly done. I was not disappointed.

Geoffrey, Kent 06/02/2017

Good standard of work with an ongoing commitment to customer satisfaction

This firm installed a 12 zone Honeywell Evohome central heating and hot water control system for us in October 2014. The quotation was clear and detailed, and the price reasonable. The installation work was personally overseen by the boss, Simon, who also set the rather complex (but powerful) wireless control system to work and gave clear advice on how to get the best from it. He had in-depth knowledge and experience of the control system that is probably second to none. The firm also installed and connected to our boiler a plinth fan heater nicely hidden under a kitchen cupboard Read more…

Mike 28/11/2016

Employed this trader many times

Started and finished on time. Workmanship as good as ever. prices reasonable.

Peter, Surrey 24/05/2016

Smart solution, neatly implemented

Great technical solution to the tricky replacement of a 1980’s warm air unit. Starting with a clear and comprehensive quotation. Careful and tidy installation with minimal disruption. Excellent communication throughout the work.

Martin, Surrey 21/03/2016

Clean + tidy

HWCH installed our boiler a few years ago and have looked after it ever since so I was happy to leave them in the house unaccompanied. We came home to find the installation complete and no mess or trace they had been.

Bryan, London 15/12/2015

Prompt and efficient. Very professional.

My son recommended this firm as I was very apprehensive about having a new boiler. Mr Davies was very clean and helpful and explained everything. The two men who did must of the work were efficient, polite , clean and considerate to me . As far as I can tell I have an efficient job carried out in one long day which helped me.

Jean, Surrey 19/11/2015

Very good job – as always

We have used the company for many years for 2 rental properties & our family home. We cannot fault them.

Stephen, Kent 19/06/2015

Knowledgeable, friendly and efficient

HW and CH knowledgeable, friendly and efficient company we would certainly recommend them.

John, Kent 01/06/2015

Reliable & professional company

Hot Water & Central Heating responded very promptly & installed a new boiler in a quite awkward location. Very helpful

Jerry, London 27/05/2015

Professional & efficient

I have known HW & CH for several years. They installed two large boilers in a church and hall and maintain them annually. I gave recently used them at my home where they did a very clean, neat and efficient job. Supplied excellent product and were very professional.

David, Kent 16/01/2015

Diligent & Efficient

Simon of HWCH takes his job very seriously but is a pleasure to deal with. He assessed our (complicated) situation carefully, recommended the right solution and carried it out promptly and efficiently.

Jay, London 15/01/2015

Expert & professional installation

An intimate knowledge of a rather complex Honeywell Evohome heating control product, combined with an excellent installation crew on the day resulted in a very satisfactory installation. Some tricky rerouting of underfloor pipework was accomplished without fuss, mess or extra charge, highly recommended.

Richard, East Sussex 04/07/2014

Very impressed

Very impressed with work rate and efficiency. Would have no hesitation in recommending them.

Neville, West Sussex 16/03/2014