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New model Worcester-Bosch Danesmoor external

In our previous post we described the unfortunate experience of my brother in law, in Nantwich, where he had a Worcester-Bosch Danesmoor installed by a registered installer, and got a particularly shoddy job.   This post is hopefully a better example, because it was one of our installations! Our customer is in the Gatwick area (south east England) and lives in a detached chalet bungalow. He had an older Worcester 14/19 internal oil boiler, which had developed a problem which rendered it beyond economic repair.  It also necessitated removal of a granite worktop whenever anything significant required attention, so our […]


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A combination boiler with warm air solution in Orpington, Kent.

Although we do over 100 boiler installations each year, we only feature a very small selection on our installation gallery.  Quite simply, this is because many are very similar in scope and our web site would become very repetitive. Today we are at a 1960s property, in a village near Orpington, Kent. This case study involves a customer who desired instantaneous high flow hot water, and also had a Lennox gas warm air heater (dating from the 1960s) which needed to be replaced. We could have removed their gas water heater (long expired) and hot water storage cylinder, and fitted […]


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Dorking house water supply transformation

This week we are working in Dorking, Surrey.  Our customer has what was probably once a gate house, in a beautiful part of the country, adjacent to National Trust land. Living in the country has its benefits, but services one takes for granted in a built up area are often not provided, such as mains drainage and a Natural Gas supply.  This property has neither (in common with mine!) but unfortunately it also has a poor water supply.  Sited nearly half a mile from the nearest main, the house is fed from a long pipe that during peak times reverts […]


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Multiple showers now possible!

Mains pressure hot and cold water systems are great, but only if there is enough water.  If you don’t get enough water from your water main, running one outlet tends to stop another from working, which is rather irritating.  Mains pressure systems are those connected to combination boilers, unvented cylinders (some call these ‘Megaflow’) and heatstores. Our customer today has a Boilermate III, which is a Gledhill manufactured unit commonly found in newer houses built in the 1990-2009 era.  It uses a heatstore principle;  this is a large vat of permanently heated water from the boiler, which is used as […]


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Large Townhouse in Crystal Palace

Crystal Palace, South London, UK, was a Victorian haven for the well to do, formerly known as Sydenham Hill.   The area has been named after the amazing glass and iron building designed by Joseph Paxton, which is no longer with us having been destroyed by fire in 1936.  The ornamental gardens associated with the huge exhibition area live on in rather reduced grandeur;  the two massive water towers which powered the ornamental fountains and survived the fire were dismantled in the 2nd World War because it was believed they were being used as bombing navigational aids. The area has […]


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Grade II listed 17th century building gets combi’d

Firstly, I must apologise the lack of photographs here.  I have a new iPhone and managed to lose a significant amount of installation photos transferring from the old one.  It was all my fault, not Apple’s! Our customer has a lovely period property near Gatwick, in Sussex.  It has a very cold kitchen and lounge, and was a conventional system with water tanks in the loft and a hot water cylinder on the 1st floor. The boiler was an old Potterton unit on the ground floor at the rear of the property. Now, these old properties are usually a bit […]


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A few weeks next to the seaside

Here we have a large private residence in an exclusive area of Hove, near Brighton. Our client had just purchased the property, and engaged us following finding this blog on our web site. There were two main tasks;  firstly, one of the two boilers for the property had failed and was beyond economical repair. The second problem was the water supply.  The road is on the top of a hill overlooking the coast and the water flow rate was very poor, in the region of just 8 litres per minute.  The static pressure was also poor, varying between 1.0-1.5 bar. […]


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An external combi in this weather?

For this posting were are in Lingfield, a small town in Surrey.  Our customers have bought an old house which has never seen the benefit of Central Heating.  Furthermore, it is January 2011 and there is snow everywhere. To leave the maximum room in the kitchen, we’ve suggested an external oil combination boiler.  A Worcester-Bosch external heatslave was our recommendation, it comes in an insulated and rather fetching dark green cabinet, noticeably better made than the product sold by their main competitor, with rubber seals round the doors etc. We fitted all new copper pipework inside the house, together with […]


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The Full Monty

Our customer in Warlingham, Surrey, UK was having a substantial extension to the side and rear of the property. We were asked to specify a replacement for the existing Lennox warm air system, using a mixture of radiators and underfloor heating. Numerous bathrooms in the house and a new annexe were to be converted to mains pressure hot and cold water systems. We designed a four zone heating system, for maximum energy efficiency.  An unvented hot water system augmented by a TWS water boosting accumulator supplied the bathrooms.  A Worcester 30CDi boiler provided the engine room function. At the customer’s […]


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Cellar Boiler in ground floor flat refurbishment

The old Potterton Netaheat had failed and had been sited in a very rough fashion halfway down some cellar steps. The hot water cylinder was located above the cellar on a raised floor, which would have been the first landing of the stairs in the Victorian property’s original layout. Sited in Caterham, Surrey, it would be fair to say that the heating system had been bodged up by the previous owner, along with the electrical work.  Various leaking parts had seen the attention of a silicon mastic gun, including radiator valves. Our customer rather liked the idea of fitting a […]


Customer Testimonials

Excellent Work

Excellent work , the workers were very efficient, considerate and tidy. They worked with the least disruption possible for an elderly lady. Any unexpected problem was dealt with safely and professionally. The finished heating is to a high standard. K.T. Kent

Jennie 05/05/2017

Very good job

The job was very professionally undertaken on time and budget with no adverse issues raised. Customer satisfaction appeared to be a high priority.

Martin, Kent 25/04/2017

Excellent

Truly excellent, as much technically as aesthetic: clean, prompt, going well beyond expectations.

Nicholas, Kent 14/04/2017

Commercial plumbing

A small to medium sized company capable of installing & maintaining a highly technical modernisation of our heating & h/w systems. The planning, execution & result was truly ‘excellent’.

A J, Surrey 04/04/2017

Very knowledgeable

We needed a replacement boiler & Simon talked us through the options, which manufacturer & what size to go for & saw through the installation, not leaving until he was satisfied that all was in order. All in all very, competent and professional.

Stephen, Kent 16/02/2017

Highly recommended

Not the cheapest but very knowledgeable which gave me confidence that the job would be well done and correctly done. I was not disappointed.

Geoffrey, Kent 06/02/2017

Good standard of work with an ongoing commitment to customer satisfaction

This firm installed a 12 zone Honeywell Evohome central heating and hot water control system for us in October 2014. The quotation was clear and detailed, and the price reasonable. The installation work was personally overseen by the boss, Simon, who also set the rather complex (but powerful) wireless control system to work and gave clear advice on how to get the best from it. He had in-depth knowledge and experience of the control system that is probably second to none. The firm also installed and connected to our boiler a plinth fan heater nicely hidden under a kitchen cupboard Read more…

Mike 28/11/2016

Employed this trader many times

Started and finished on time. Workmanship as good as ever. prices reasonable.

Peter, Surrey 24/05/2016

Smart solution, neatly implemented

Great technical solution to the tricky replacement of a 1980’s warm air unit. Starting with a clear and comprehensive quotation. Careful and tidy installation with minimal disruption. Excellent communication throughout the work.

Martin, Surrey 21/03/2016

Clean + tidy

HWCH installed our boiler a few years ago and have looked after it ever since so I was happy to leave them in the house unaccompanied. We came home to find the installation complete and no mess or trace they had been.

Bryan, London 15/12/2015

Prompt and efficient. Very professional.

My son recommended this firm as I was very apprehensive about having a new boiler. Mr Davies was very clean and helpful and explained everything. The two men who did must of the work were efficient, polite , clean and considerate to me . As far as I can tell I have an efficient job carried out in one long day which helped me.

Jean, Surrey 19/11/2015

Very good job – as always

We have used the company for many years for 2 rental properties & our family home. We cannot fault them.

Stephen, Kent 19/06/2015

Knowledgeable, friendly and efficient

HW and CH knowledgeable, friendly and efficient company we would certainly recommend them.

John, Kent 01/06/2015

Reliable & professional company

Hot Water & Central Heating responded very promptly & installed a new boiler in a quite awkward location. Very helpful

Jerry, London 27/05/2015

Professional & efficient

I have known HW & CH for several years. They installed two large boilers in a church and hall and maintain them annually. I gave recently used them at my home where they did a very clean, neat and efficient job. Supplied excellent product and were very professional.

David, Kent 16/01/2015

Diligent & Efficient

Simon of HWCH takes his job very seriously but is a pleasure to deal with. He assessed our (complicated) situation carefully, recommended the right solution and carried it out promptly and efficiently.

Jay, London 15/01/2015

Expert & professional installation

An intimate knowledge of a rather complex Honeywell Evohome heating control product, combined with an excellent installation crew on the day resulted in a very satisfactory installation. Some tricky rerouting of underfloor pipework was accomplished without fuss, mess or extra charge, highly recommended.

Richard, East Sussex 04/07/2014

Very impressed

Very impressed with work rate and efficiency. Would have no hesitation in recommending them.

Neville, West Sussex 16/03/2014