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A combination boiler with warm air solution in Orpington, Kent.

Although we do over 100 boiler installations each year, we only feature a very small selection on our installation gallery.  Quite simply, this is because many are very similar in scope and our web site would become very repetitive. Today we are at a 1960s property, in a village near Orpington, Kent. This case study involves a customer who desired instantaneous high flow hot water, and also had a Lennox gas warm air heater (dating from the 1960s) which needed to be replaced. We could have removed their gas water heater (long expired) and hot water storage cylinder, and fitted […]


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Dorking house water supply transformation

This week we are working in Dorking, Surrey.  Our customer has what was probably once a gate house, in a beautiful part of the country, adjacent to National Trust land. Living in the country has its benefits, but services one takes for granted in a built up area are often not provided, such as mains drainage and a Natural Gas supply.  This property has neither (in common with mine!) but unfortunately it also has a poor water supply.  Sited nearly half a mile from the nearest main, the house is fed from a long pipe that during peak times reverts […]


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Hometronic system transforms comfort in Godalming property

  Godalming is a beautifully rural part of Surrey, UK.  This house in located in an isolated position, and was purchased by the present owners a couple of years ago.  One of the things that had never been successful with this lovely house was the heating.  Radiators worked, then they didn’t work at all, seemingly at random.  There were a few electric and LPG heaters evident when I did the home survey – it was a cold house. Our customer is a senior creative figure in the electronic gaming arts industry, and he wanted to have zone based control of […]


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Weather compensation on a Bosch boiler in West Norwood

Today we are in Norwood, London UK, and our customer has a lovely house, a Victorian Tardis-like property which is simply enormous when you step through the threshold. Unfortunately it had a horrid unreliable Ideal Response 120 combi boiler in the kitchen.  The previous owner unwisely sited it at a peculiar height in the corner of the kitchen, and then made maintenance difficult by building wall units in front of it.  Which made the three heat exchangers the boiler needed in the last ten years rather awkward to fit. We looked at moving the new boiler to one side, and […]


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Multiple showers now possible!

Mains pressure hot and cold water systems are great, but only if there is enough water.  If you don’t get enough water from your water main, running one outlet tends to stop another from working, which is rather irritating.  Mains pressure systems are those connected to combination boilers, unvented cylinders (some call these ‘Megaflow’) and heatstores. Our customer today has a Boilermate III, which is a Gledhill manufactured unit commonly found in newer houses built in the 1990-2009 era.  It uses a heatstore principle;  this is a large vat of permanently heated water from the boiler, which is used as […]


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New model Vaillant in cellar replaces iron commercial

Today’s case study looks at an interesting house near Leatherhead, Surrey, UK. Outwardly, it looks like a chalet bungalow, but at the some point in the past, a massive cellar was excavated underneath with a swimming pool, games room and boiler room. This was some years ago and the present owner has no need for the swimming pool, which together with the associated boiler/plant room, was at the end of its economic life. The pool and house was heated by a large iron open flued commercial boiler with a pressure jet burner.  There was masses of wiring in the cellar […]


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Large Townhouse in Crystal Palace

Crystal Palace, South London, UK, was a Victorian haven for the well to do, formerly known as Sydenham Hill.   The area has been named after the amazing glass and iron building designed by Joseph Paxton, which is no longer with us having been destroyed by fire in 1936.  The ornamental gardens associated with the huge exhibition area live on in rather reduced grandeur;  the two massive water towers which powered the ornamental fountains and survived the fire were dismantled in the 2nd World War because it was believed they were being used as bombing navigational aids. The area has […]


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Dodgy gas installations

From time to time (about once a month at the moment) we find some examples of lethal work carried out by others.  Usually this is when we’re quoting for replacements or upgrades, because generally we’re busy enough not to get involved with servicing and repairing stuff we haven’t originally fitted.  These two examples were spotted in May 2012.   This is a boiler in a house extension in Croydon, South London, that a builder has ‘moved’ so he can finish a customer’s extension.  The builder, a Chinese gentleman who refused to give his name but vehemently assured us and his […]


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Outside boiler in Kent

Hello and welcome to our latest post.  This job, undertaken during the Olympics, was on a listed property in Four Elms, Kent.   It is an oil boiler (we seem to be doing lots of these at the moment), a Perrymatics Jetstreme MkII, and the owners of the property fancied updating it with a new high efficiency model, and relocating it outside the property. As usual, we were pleased to oblige!  The Jetstreme was removed from the rear office area creating significantly more room, and also making the house quieter.  The old boiler was an ‘open flue’ type so there […]


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Viessmann Boiler upgrade and Honeywell EvoHome

Today we are removing a 12 year old Keston condensing gas boiler (don’t see many lasting that long!) and replacing it with a Viessmann WB1B 19Kw compact boiler.  Our customer lives in Redhill, Surrey, and is what you would call an early adopter, as he understand technology and the benefits it can bring.  He fitted a Trisave condensing boiler in the mid 80’s, then the Keston and now wanted a well made reliable boiler.   Enter the Viessmann!  He can’t believe how quiet the Viessmann is! We are also changing all the controls, fitting a few new radiators, and fitting […]


Customer Testimonials

Excellent Work

Excellent work , the workers were very efficient, considerate and tidy. They worked with the least disruption possible for an elderly lady. Any unexpected problem was dealt with safely and professionally. The finished heating is to a high standard. K.T. Kent

Jennie 05/05/2017

Very good job

The job was very professionally undertaken on time and budget with no adverse issues raised. Customer satisfaction appeared to be a high priority.

Martin, Kent 25/04/2017

Excellent

Truly excellent, as much technically as aesthetic: clean, prompt, going well beyond expectations.

Nicholas, Kent 14/04/2017

Commercial plumbing

A small to medium sized company capable of installing & maintaining a highly technical modernisation of our heating & h/w systems. The planning, execution & result was truly ‘excellent’.

A J, Surrey 04/04/2017

Very knowledgeable

We needed a replacement boiler & Simon talked us through the options, which manufacturer & what size to go for & saw through the installation, not leaving until he was satisfied that all was in order. All in all very, competent and professional.

Stephen, Kent 16/02/2017

Highly recommended

Not the cheapest but very knowledgeable which gave me confidence that the job would be well done and correctly done. I was not disappointed.

Geoffrey, Kent 06/02/2017

Good standard of work with an ongoing commitment to customer satisfaction

This firm installed a 12 zone Honeywell Evohome central heating and hot water control system for us in October 2014. The quotation was clear and detailed, and the price reasonable. The installation work was personally overseen by the boss, Simon, who also set the rather complex (but powerful) wireless control system to work and gave clear advice on how to get the best from it. He had in-depth knowledge and experience of the control system that is probably second to none. The firm also installed and connected to our boiler a plinth fan heater nicely hidden under a kitchen cupboard Read more…

Mike 28/11/2016

Employed this trader many times

Started and finished on time. Workmanship as good as ever. prices reasonable.

Peter, Surrey 24/05/2016

Smart solution, neatly implemented

Great technical solution to the tricky replacement of a 1980’s warm air unit. Starting with a clear and comprehensive quotation. Careful and tidy installation with minimal disruption. Excellent communication throughout the work.

Martin, Surrey 21/03/2016

Clean + tidy

HWCH installed our boiler a few years ago and have looked after it ever since so I was happy to leave them in the house unaccompanied. We came home to find the installation complete and no mess or trace they had been.

Bryan, London 15/12/2015

Prompt and efficient. Very professional.

My son recommended this firm as I was very apprehensive about having a new boiler. Mr Davies was very clean and helpful and explained everything. The two men who did must of the work were efficient, polite , clean and considerate to me . As far as I can tell I have an efficient job carried out in one long day which helped me.

Jean, Surrey 19/11/2015

Very good job – as always

We have used the company for many years for 2 rental properties & our family home. We cannot fault them.

Stephen, Kent 19/06/2015

Knowledgeable, friendly and efficient

HW and CH knowledgeable, friendly and efficient company we would certainly recommend them.

John, Kent 01/06/2015

Reliable & professional company

Hot Water & Central Heating responded very promptly & installed a new boiler in a quite awkward location. Very helpful

Jerry, London 27/05/2015

Professional & efficient

I have known HW & CH for several years. They installed two large boilers in a church and hall and maintain them annually. I gave recently used them at my home where they did a very clean, neat and efficient job. Supplied excellent product and were very professional.

David, Kent 16/01/2015

Diligent & Efficient

Simon of HWCH takes his job very seriously but is a pleasure to deal with. He assessed our (complicated) situation carefully, recommended the right solution and carried it out promptly and efficiently.

Jay, London 15/01/2015

Expert & professional installation

An intimate knowledge of a rather complex Honeywell Evohome heating control product, combined with an excellent installation crew on the day resulted in a very satisfactory installation. Some tricky rerouting of underfloor pipework was accomplished without fuss, mess or extra charge, highly recommended.

Richard, East Sussex 04/07/2014

Very impressed

Very impressed with work rate and efficiency. Would have no hesitation in recommending them.

Neville, West Sussex 16/03/2014