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New model Vaillant in cellar replaces iron commercial

Today’s case study looks at an interesting house near Leatherhead, Surrey, UK. Outwardly, it looks like a chalet bungalow, but at the some point in the past, a massive cellar was excavated underneath with a swimming pool, games room and boiler room. This was some years ago and the present owner has no need for the swimming pool, which together with the associated boiler/plant room, was at the end of its economic life. The pool and house was heated by a large iron open flued commercial boiler with a pressure jet burner.  There was masses of wiring in the cellar […]


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Large Townhouse in Crystal Palace

Crystal Palace, South London, UK, was a Victorian haven for the well to do, formerly known as Sydenham Hill.   The area has been named after the amazing glass and iron building designed by Joseph Paxton, which is no longer with us having been destroyed by fire in 1936.  The ornamental gardens associated with the huge exhibition area live on in rather reduced grandeur;  the two massive water towers which powered the ornamental fountains and survived the fire were dismantled in the 2nd World War because it was believed they were being used as bombing navigational aids. The area has […]


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Outside boiler in Kent

Hello and welcome to our latest post.  This job, undertaken during the Olympics, was on a listed property in Four Elms, Kent.   It is an oil boiler (we seem to be doing lots of these at the moment), a Perrymatics Jetstreme MkII, and the owners of the property fancied updating it with a new high efficiency model, and relocating it outside the property. As usual, we were pleased to oblige!  The Jetstreme was removed from the rear office area creating significantly more room, and also making the house quieter.  The old boiler was an ‘open flue’ type so there […]


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Viessmann Boiler upgrade and Honeywell EvoHome

Today we are removing a 12 year old Keston condensing gas boiler (don’t see many lasting that long!) and replacing it with a Viessmann WB1B 19Kw compact boiler.  Our customer lives in Redhill, Surrey, and is what you would call an early adopter, as he understand technology and the benefits it can bring.  He fitted a Trisave condensing boiler in the mid 80’s, then the Keston and now wanted a well made reliable boiler.   Enter the Viessmann!  He can’t believe how quiet the Viessmann is! We are also changing all the controls, fitting a few new radiators, and fitting […]


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Replace oil AGA with new Heritage cooker

In my mind the AGA is a great cooker.  It works on the principle of a large heavy mass full of heat, if you stick something cooler and smaller inside (such as the Sunday roast), heat simply transfers from the large heat mass to the small one.  There is virtually no air movement in the oven so flavours stay intact, food stays moister. The design is thanks to a 1920s Swedish inventor, today it is still very similar to the original.  Which means that energy efficiency is appalling (that is my description, AGA use the words ‘surprisingly economical’).  An oil […]


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An unusual warm air job using a Bosch Greenstar boiler

This is a house in a remote location near Maidstone, Kent.  Some 200 years old, it was bought in a semi derelict condition over 35 years ago by the present owner, whose late husband was an architect.  He remodelled and partially rebuilt the house, retaining all the period charm, but incorporating modern upgrades, including adding ducted warm air heating. The heating plant room was around the back of the house in an external cupboard, and the original warm air unit (oil fired) was replaced around 14 years ago by a local contractor.  This 1990s unit, a Lennox oil fired cabinet, […]


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Kidd boiler removed

The venerable Kidd Very High Efficiency (VHE) boiler is one of my favourites.  Designed for Archie Kidd’s personal use in 1959, and then productionised in 1982, it has been the forerunner in condensing high efficiency technology in the UK for 30 years.  Forget all the stories you hear about the Vaillant this, or the Worcester that, or the Baxi Bla Bla, the Kidd VHE was the first and last, the design is still current today, and 98% unchanged. OK, so you’ve got a Potterton Kingfisher and it is still going after 25yrs?  Not a big deal.  The Kidd was available […]


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Oil boiler goes up chimney

OK. so we’ve covered a Worcester -Bosch gas boiler using an existing chimney, so here’s an oil boiler version.  Sticking with Worcester-Bosch, this one is a Camray Greenstar 18/25 Utility model. We’re in a remote area south of Dorking, Surrey, accessed via a long farm track. The property had a Trianco oiler, made around 16 years ago, with a leaking heat exchanger.  This is the end of the road for an oil boiler, because the heat exchanger is the whole metal frame of the boiler. Trianco have always been a budget boiler manufacturer, and have, as a company, seemingly lurched […]


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Gas boiler goes up chimney in house

We’re in Purley, Surrey. Our customer has an old atmospheric Potterton Kingfisher II 100,000 Btu in the basement, connected to the internal chimney system. We could have resited the new boiler on the external wall but the flue outlet would have detracted from the external aesthetics of the house, so instead we discussed the option of connecting the new boiler to the old chimney system.  This is always the more expensive option, because the new liner system has to be installed from the rooftop and comprises a large number of parts.  However, in this instance, our customer wanted an ‘invisible’ […]


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Warm air transformed and a new hot water system

Our customer has recently bought a property in the Esher area. Built around 25 years ago, it was heated by two separate Johnson & Starley warm air heaters, one per floor.  For hot water, a 295 litre direct gas fired AO Smith cylinder was installed upstairs.  There was also a large gas hob and a gas fire. When we totalled up the load for all these appliances, it was around 92kW.  This would have been fine, apart for two key problems.  The first is that the property had a standard domestic metered supply, which has a maximum design load of […]


Customer Testimonials

Excellent Work

Excellent work , the workers were very efficient, considerate and tidy. They worked with the least disruption possible for an elderly lady. Any unexpected problem was dealt with safely and professionally. The finished heating is to a high standard. K.T. Kent

Jennie 05/05/2017

Very good job

The job was very professionally undertaken on time and budget with no adverse issues raised. Customer satisfaction appeared to be a high priority.

Martin, Kent 25/04/2017

Excellent

Truly excellent, as much technically as aesthetic: clean, prompt, going well beyond expectations.

Nicholas, Kent 14/04/2017

Commercial plumbing

A small to medium sized company capable of installing & maintaining a highly technical modernisation of our heating & h/w systems. The planning, execution & result was truly ‘excellent’.

A J, Surrey 04/04/2017

Very knowledgeable

We needed a replacement boiler & Simon talked us through the options, which manufacturer & what size to go for & saw through the installation, not leaving until he was satisfied that all was in order. All in all very, competent and professional.

Stephen, Kent 16/02/2017

Highly recommended

Not the cheapest but very knowledgeable which gave me confidence that the job would be well done and correctly done. I was not disappointed.

Geoffrey, Kent 06/02/2017

Good standard of work with an ongoing commitment to customer satisfaction

This firm installed a 12 zone Honeywell Evohome central heating and hot water control system for us in October 2014. The quotation was clear and detailed, and the price reasonable. The installation work was personally overseen by the boss, Simon, who also set the rather complex (but powerful) wireless control system to work and gave clear advice on how to get the best from it. He had in-depth knowledge and experience of the control system that is probably second to none. The firm also installed and connected to our boiler a plinth fan heater nicely hidden under a kitchen cupboard Read more…

Mike 28/11/2016

Employed this trader many times

Started and finished on time. Workmanship as good as ever. prices reasonable.

Peter, Surrey 24/05/2016

Smart solution, neatly implemented

Great technical solution to the tricky replacement of a 1980’s warm air unit. Starting with a clear and comprehensive quotation. Careful and tidy installation with minimal disruption. Excellent communication throughout the work.

Martin, Surrey 21/03/2016

Clean + tidy

HWCH installed our boiler a few years ago and have looked after it ever since so I was happy to leave them in the house unaccompanied. We came home to find the installation complete and no mess or trace they had been.

Bryan, London 15/12/2015

Prompt and efficient. Very professional.

My son recommended this firm as I was very apprehensive about having a new boiler. Mr Davies was very clean and helpful and explained everything. The two men who did must of the work were efficient, polite , clean and considerate to me . As far as I can tell I have an efficient job carried out in one long day which helped me.

Jean, Surrey 19/11/2015

Very good job – as always

We have used the company for many years for 2 rental properties & our family home. We cannot fault them.

Stephen, Kent 19/06/2015

Knowledgeable, friendly and efficient

HW and CH knowledgeable, friendly and efficient company we would certainly recommend them.

John, Kent 01/06/2015

Reliable & professional company

Hot Water & Central Heating responded very promptly & installed a new boiler in a quite awkward location. Very helpful

Jerry, London 27/05/2015

Professional & efficient

I have known HW & CH for several years. They installed two large boilers in a church and hall and maintain them annually. I gave recently used them at my home where they did a very clean, neat and efficient job. Supplied excellent product and were very professional.

David, Kent 16/01/2015

Diligent & Efficient

Simon of HWCH takes his job very seriously but is a pleasure to deal with. He assessed our (complicated) situation carefully, recommended the right solution and carried it out promptly and efficiently.

Jay, London 15/01/2015

Expert & professional installation

An intimate knowledge of a rather complex Honeywell Evohome heating control product, combined with an excellent installation crew on the day resulted in a very satisfactory installation. Some tricky rerouting of underfloor pipework was accomplished without fuss, mess or extra charge, highly recommended.

Richard, East Sussex 04/07/2014

Very impressed

Very impressed with work rate and efficiency. Would have no hesitation in recommending them.

Neville, West Sussex 16/03/2014